FAQ'S
How long does shipping take?
Orders are processed within 2–3 business days (Monday to Friday).
Once dispatched, delivery within the United States typically takes 6–12 business days in total, including processing and transit time.
For full details, please refer to our Shipping Policy.
Do you offer free shipping?
Yes. We offer free standard shipping on all US orders, with no minimum purchase required.
Can I return my order?
Yes. You may request a return within 30 days of delivery, provided the item is:
- Unused
- In the original packaging
- In its original condition
For full details, please review our Return & Refund Policy.
How do I start a return?
To request a return, please contact us at:
Please include your order number and the reason for the return.
Once your request has been approved, we will provide further return instructions.
When will I receive my refund?
Once your return has been received and inspected, refunds are processed to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional time to complete the transaction.
What payment methods do you accept?
We accept secure payments via:
- Visa
- Mastercard
- American Express
- Maestro
- Apple Pay
- Google Pay
- Shop Pay
All transactions are encrypted and securely processed.
Is my payment information secure?
Yes. Our website uses SSL encryption, and all payments are processed in compliance with PCI DSS security standards.
We do not store or have access to your full payment card details.
How can I track my order?
Once your order has been dispatched, you will receive a tracking link via email.
You can use this link to monitor the delivery status of your order.
What if my order arrives damaged or incorrect?
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us immediately at:
We will investigate the issue and work towards an appropriate resolution.
How can I contact Blake And Ivy?
You can reach us at:
Email: contact@blakeandivy.com
Phone: +31 6 44900109
Customer Service Hours (EST)
Monday – Friday | 09:00 – 17:00
Weekends | 11:00 – 16:00
We aim to respond to all inquiries within 24 hours during business days.