Refund policy

At Blake & Ivy, we offer a 30-day return period. This means you have 30 days from the date you receive your order to request a return.

Eligibility for Returns

To be eligible for a return, items must be:

  • Unworn and unused

  • In their original condition

  • With all original tags attached

  • Returned in the original packaging

A proof of purchase is required.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Returns are handled through our US-based returns facility. Instructions will be provided after your return request is approved.

To initiate a return, please contact us at contact@blakeandivy.com.

Returns sent without prior approval will not be accepted.

For any questions regarding returns, you may contact us at contact@blakeandivy.com or call  + 1 (945) 393 5862 during our customer service hours.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.

Exchanges

We offer exchanges for eligible items. If you would like a different size or style, please contact us at contact@blakeandivy.com to request an exchange. Once your reauest is approved, we will provide instructions for returning your item. After the return has been recieved and inspected, a replacement item will be shipped.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or payment provider to complete the transaction.

If more than 15 business days have passed since your refund was approved, please contact us at contact@blakeandivy.com.

Contact Information

Blake & Ivy is owned and operated by Gains Promotion, a company registered in the Netherlands

Email: contact@blakeandivy.com
Phone: + 1 (945) 393 5862

Store Name: Blake & Ivy
Company Name: Gains Promotion

Company Address:
2e Pauwenlandstraat 30
7413 ZC, Deventer
Overijssel, Netherlands

Customer Service Hours (CT)

Monday – Friday | 09:00 – 17:00
Weekends | 11:00 – 16:00